Our constant effort is to provide excellent quality products and meet our commitment.
However, if you are not satisfied with your order, please contact us and we'll try to remedy the situation.
Please, check all information concerning dimensions, color, delivery delay and don't hesitate to ask questions if you think anything appears unclear.
In case, you are not completely satisfied with your purchase, we accept returning or replacement within 30 days of receipt. It is important to contact us for confirmation before returning. The returned item must be in perfect condition for resale, never worn and are in packaging.
We'll refund or replace as soon as the returned item arrived to us.
Concretely, we'll give you a refund for the item price, shipping fee can be refunded only if the bag is faulty or damaged during transit.
Sending fee for a returned item or an exchanged item are payable by buyer. In case you want a replacement, an additional fee is required for shipping of the new item.
Personalized Custom Handmade orders cannot be refunded.
Please note that we are not responsible for taxes charged by customs. Anyway, we will try to avoid any customs taxes. But for some Europe countries, they always charge customs taxes.